Our Commitment to the Implementation of the
8 Batho Pele Principles:

Consultation

We undertake to consult our clients on the level and quality of services we provide.
Access

All citizens, without reservations will have equal access to all services rendered.
Courtesy

We will endeavour to treat all our clients with courtesy and consideration at all times.
Openness and Transparency

We undertake to maintain a transparent and open management system.
Value for money

We shall endeavour to use public resources efficiently, effectively and economically.
Information

Information in respect of our organizational structure, services and programmes may be accessed at all of our offices throughout the province.

Redress
We undertake to deal with all client complaints promptly and without bias.